Shipping Policy
We work hard to get your order to you fast. Here's everything you need to know about shipping at Apex Nutrition — delivery times, rates, and tracking.
Shipping Coverage
We ship across the country to bring premium nutrition directly to your doorstep. Here's what you need to know:
- We deliver to all major cities, towns, and most rural areas within our service regions.
- International shipping is not available at this time — we ship domestically only.
- Delivery addresses must be valid and complete to avoid delays or returns.
Processing Time
Every order goes through a careful preparation process before it leaves our facility:
| Stage | Timeframe | Details |
|---|---|---|
| Order confirmation | Instant | You'll receive an email right away |
| Packing & quality check | 1–2 business days | We verify your items before dispatch |
| Handoff to courier | Within 2 business days | Tracking details are sent via email |
Shipping Rates
We offer transparent and affordable shipping options based on your order value:
| Order Value | Shipping Cost | Estimated Delivery |
|---|---|---|
| Under $50 | $4.99 | 5–7 business days |
| $50 – $100 | $2.99 | 4–6 business days |
| Over $100 | FREE | 3–5 business days |
Delivery Timelines
Once your order is dispatched, here's when you can expect it to arrive:
- Standard shipping typically arrives within 3–7 business days, depending on your location.
- Remote areas may take an additional 2–3 business days beyond the standard estimate.
- Delivery times are estimates and not guaranteed — delays caused by couriers, weather, or unforeseen events are beyond our control.
- Business days exclude weekends and public holidays.
Order Tracking
Stay informed every step of the way with real-time tracking:
- A tracking number is sent to your email as soon as your order is dispatched.
- You can also find your tracking details on your order confirmation page.
- Track your package directly through the courier's website using the provided link.
- If your tracking isn't updating for 48+ hours, contact us and we'll look into it immediately.
Shipping Restrictions
For safety and regulatory reasons, some shipping limitations apply:
- We do not ship to PO Boxes — a physical street address is required for all deliveries.
- Orders containing certain liquid or gel-based supplements may have region-specific restrictions.
- We currently do not offer international shipping to any destination outside our domestic service area.
- Bulk orders (10+ units of the same product) may require additional verification before shipping.
Undeliverable Or Returned Packages
If a package cannot be delivered for any reason, here's what happens:
- If the courier is unable to deliver after multiple attempts, the package will be returned to our facility.
- Incorrect or incomplete addresses are the most common cause — double-check your details at checkout.
- If a package is returned to us, we'll contact you to confirm your address and arrange re-shipment.
- Re-shipment costs for address errors are the customer's responsibility.
Shipping FAQs
Standard shipping takes 3–7 business days after your order is dispatched. Remote areas may take slightly longer. You'll receive a tracking number to monitor your package in real time.
Yes! Orders over $100 qualify for free standard shipping. The discount is applied automatically at checkout — no promo code needed.
If your order hasn't been dispatched yet, contact us immediately and we may be able to update your address. Once shipped, address changes are not possible — you'll need to coordinate with the courier directly using your tracking number.
If tracking shows no movement for 10+ business days, contact us right away. We'll investigate with the courier and arrange a free replacement or full refund — whichever you prefer.
Need Help With Your Order?
Our support team is ready to assist with shipping questions, tracking issues, or delivery concerns.
Contact Us